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Customer relations Team Leader

リヤド, Riyadh Region - 勤務地を探す カスタマーリレーションズ Full Time

職務記述書

Company description

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people. 

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.


Job description

  • To support sales growth by establishing and retaining a life-long relationship with existing and new customers by working in partnership with our customers and other store functions to secure an easy buying process.
  • Ensure customer issues are handled in a reliable, efficient, accurate and friendly way.
  • Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
  • Contribute to the building of business competence by supporting coworkers in their efforts to improve according to agreed development plans.
  • Provide an inspiring and motivating direction for your team and its individual members to ensure development.
  • Create the emotional conditions for a positive meeting with visitors and customers.
  • Provide a family-friendly environment that converts more visitors to happy customers.
  • Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
  • Support proactively with customer insights to generate business and functional improvements.
  • Understand customer expectations and coach the team to meet or exceed these at all times. 
  • Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
  • Maintains a safe shopping and working environment by ensuring company policy and procedures adhered to within assigned area of responsibility.

Qualification

  • Proven customer-focused mindset with experience working in customer service ideally within the retail industry
  • Experience of working in a fast-paced environment
  • Good communication, negotiation and influencing skills with the ability to build rapport with the customer
  • Clear Verbal Bilingual skills with the ability to communicate confidently and clearly in Arabic and English
  • Ability to work independently and reliably on agreed working methods and to find solutions to customer and operational issues
  • High level of Computer literacy especially Microsoft Excel with good proficiency and navigation skills 
  • Experienced in creating and implementing short-term plans and following up goals.

More Information

AVAILABILITY

At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends. 

GROWING TOGETHER 
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.