メインコンテンツにスキップ

Store IT Service Desk Specialist (Thumamah Store)

リヤド, Riyadh Region - 勤務地を探す IT & デジタルソリューション Full Time

職務記述書

Company description

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.


Job description
  • Ensure all IKEA IT operations in the SO/store functioning well
  •  Support IKEA coworker’s hardware and applications related issues and handle all reported Incidents/Requests within targeted SLA.
  • Need to ensure handling all user’s complains sensitively according to pre-defined priority and service level agreement ( SLA )
  • Strictly handling Incidents/Requests through Service manager, adhere to the priority policies, resolving cases, escalate and taking full ownership of Incident Management until closure.
  • Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues
  • Secure all the software installed on the user’s PC with licenses.
  • Secure daily IT routine
  • Monitor daily scheduler jobs and ensure sales statement posted.
  • Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.
  • Preventive maintenance of Data center, hardware and servers.
  • Asset Management and Control
  • Knowledge Sharing and Contribution
  • Excellent interaction with high end-user satisfaction and service should be provided in professional manner according to the policy.

Qualification

Education

  • Bachelors degree in IT

Experience

  • Fresh graduate or maximum 2 Years Experience in IT fields, as ServiceDesk or technical support
  • Customer and End-user Oriented
  • Strong Communication skills  
  • Problem solver and Troubleshooting skills

Specific Designations, Certifications, Licenses

  • ITIL, Cisco & Microsoft Certifications