The establishment of IKEA Supply (Malaysia) Sdn Bhd (ISMY) is to support/drive improvement in the current and future Logistics/Distribution Network within Asia Pacific. The organization will supply full range of IKEA products from High Flow and Low Flow goods to South East Asia market including Malaysia, Singapore, Thailand, Indonesia, Australian, India and future new markets within the region.
We are strategically located at Port Klang, near Kuala Lumpur to cater for an efficient goods flow with minimum of lead time for the inbound flow
Provide professional onsite IT user support with a high service level to local co-workers. Secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up to date about advances in technology.
Secure organizational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organization based on the needs of today and tomorrow. Be the link between central stakeholders and the unit in the country.
Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities;
Take necessary decisions and actions to solve issues, as well as prioritizes issues according to business needs, and know when and how to escalate an issue in the support chain in close co-operation with
the Single Point of Contact (Helpdesk) in an efficient and professional manner;
Secure coordination and follow-up with IT Helpdesk Global regarding all non-resolved incidents
Perform all daily tasks according to set procedures, rules and guidelines and ensure they are aligned in the organization;
Provide technical training to end users;
Act as an ambassador of Inter IKEA values, Inter IKEA IT in the country;
Maintain and ensure continuous uptime of the onsite IT infrastructure;
Participate as a resource in projects;
Respond to IT emergency situations;
Contribute to the local organization’s IT budget process;
Responsible for IT security in close co-operation with risk management and information security
Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders, such as local co-workers.
Minimum 2-3 years' of experience in IT user support function.
Knowledge of IT service management, processes and toolsets, procedures and guidelines.
Knowledge of the IT system landscape (common and local) and how it works for the business.
Knowledge of local (country) business functions, systems, processes and regulations, and an understanding of business impact upon service requests and incidents.
Knowledge of project and change management
Knowledge of the IT infrastructure standards and technical environment.
Ability to be an IT ambassador by guiding end users and adapting communication to different situations and persons in a simple and user-friendly way, thereby simplifying perceived complexity and structure of IT.
Effective communication skills that can help to build relationships and networks with people across the Organization and external contacts.
High motivation to contribute to competence development and securing excellence in operations and compliance
This assignment will be based at IKEA Supply (Malaysia) Sdn Bhd Distribution Centre in Pulau Indah, Port Klang, Malaysia.